Senior Product Designer · Healthcare & Data
Clinical precision, creative vision.
I’m Neil, an ex–cardiac nurse turned product designer with 12 years of experience. I take products from research to polished UI, and I’ve done it for national broadcasters, health insurers, and startups saving lives.
Years designing digital products
Clinic visits after Cardihab’s remote rehab
Mobile audience for ABC’s election map
Specialist practices using Gentu across Australia
Selected work
Case studies with real outcomes
Research-led, measurable, and shipped. Here’s the work I’m proudest of.
01 · Octopus Deploy
Cutting triage time with the Environment Timeline
A single, scannable timeline of deployment activity across environments, replacing scattered logs and manual cross-referencing.
⏱️ Multiple screens → one scannable view
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02 · Flight Centre
Finding the friction that actually mattered
A global study of 36 Helio consultants replaced anecdotal complaints with an evidence-based roadmap, feeding a rebuilt refund experience and improvements to Tours & Packages.
🌏 36 consultants, 7 regions → one evidence-based roadmap
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03 · Doctors’ Health Fund
Award-winning health insurance app
Redesigned claim workflows that cut complaints and call-centre demand while lifting member satisfaction.
🏆 Good Design Award winner
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04 · Cardihab
Cardiac rehabilitation that fits in your pocket
Designed and coded a smartphone rehab program that keeps patients out of the clinic and on track.
❤️ −86% clinic visits · +70% completion
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05 · ABC
Captivating the nation with a live electorate map
Designed and coded the ABC’s real-time federal election map, clear on every screen size.
🗳️ 3× mobile users
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06 · Genie Solutions
Modernising practice management for business owners
Helped take Gentu, a cloud practice-management platform for medical specialists, from UX workshops to shipped product.
🩺 Legacy desktop → modern cloud platform
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Trusted by teams at
Testimonials
Kind words from colleagues
Neil’s warm and enthusiastic approach to collaboration makes stakeholder workshops and user testing alike feel effortless and comfortable. You always leave the room knowing your needs have been considered.
Neil can build a cohort of engaged users and get the most out of them. We ran parent surveys in various childcare centres and Neil got answers to our questions and recruited parents for future testing. Amazing!
Neil has the rare mixture of being able to think big-picture design but also practise pragmatism for the immediate needs.
About
From the cardiac ward to the design studio
Before design, I was a critical-care cardiac nurse. That training shows up in everything I make: rigorous research, empathy for people under pressure, and calm execution when the stakes are high. Over 12 years I’ve helped startups and global brands ship products people rely on, and I still write code when it gets ideas across the line faster.
- Experience12+ years in product design
- BackgroundCritical-care cardiac nursing
- SpecialtiesHealthcare UX · Data visualisation · Design systems
- Worked withFlight Centre · Thoughtworks · Cardihab · ABC