Award-winning health insurance app

Redesigned claim workflows to significantly reduce user complaints and call centre demand, while driving higher member satisfaction and fostering increased positive sentiment.

Reimagining Specimen tracking for nurses and couriers

As a UX/UI designer with a background in nursing, I brought a unique perspective to the project. My hands-on experience in healthcare settings allowed me to empathise with nurses, couriers, and lab technicians. I combined my domain knowledge with design expertise to create a platform that addressed real-world challenges.

The image showcases a product or application named Austpath. It features multiple screens displayed on various devices, including tablets and a smartphone, showing a user interface for anatomical illustrations

Problems

AustPath, a leading pathology company, sought to revolutionise the specimen collection and tracking process. The project aimed to address inefficiencies, reduce errors, and streamline operations in a space traditionally dominated by manual processes.

  • Manual Processes and Duplicate Documentation:
Specimen collection relied on outdated logbooks and multiple documentation points, leading to inefficiencies and time delays.
  • Missing Specimens:
Tracking specimens through manual systems resulted in frequent errors and lost samples, impacting patient outcomes and operational costs.
  • Mislabelled Specimens:
Errors in labelling during collection created downstream challenges for labs and hospitals, including delays and rework.
  • Incorrect Collection: Procedures
Specimens were often collected incorrectly due to unclear or inconsistent protocols, creating significant risks for patients and delays for clinicians.

Approach

Research & Discovery

  • Conducted workshops with stakeholders to map the life cycle of a specimen, from collection at the bedside to its arrival at the lab.
  • Engaged in user interviews with nurses, couriers, and lab staff to uncover pain points and inefficiencies in the process.
  • Created user personas to capture the needs and behaviours of key stakeholders.

Approach

Ideation & User flows

  • Conducted workshops with stakeholders to map the life cycle of a specimen, from collection at the bedside to its arrival at the lab.
  • Engaged in user interviews with nurses, couriers, and lab staff to uncover pain points and inefficiencies in the process.
  • Created user personas to capture the needs and behaviours of key stakeholders.

Outcomes

Couriers

A mobile app to simplify specimen pickup and tracking:

  • Enabled couriers to scan specimens during collection, ensuring accountability.
  • Provided real-time updates on collection and delivery statuses.
  • Reduced internal administrative tasks and greater user control.
  • Decreased task completion time for users.

Outcome

Nurses

A tablet app designed to streamline the specimen collection process:

  • Eliminated duplicate documentation by digitising records.
  • Leveraged NFC technology to enable quick and error-free specimen labelling and tracking.
  • Integrated checklists to ensure proper collection protocols were followed.
  • Decreased task completion time for users.

Testimonials

Kind words from colleagues and customers

“Neil's warm and enthusiastic approach to collaboration makes stakeholder workshop sessions and user testing alike feel effortless and comfortable, and you always leave the room knowing that your needs have been considered.”
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Nick Simpson
Head of UX - Airteam
“Neil can build a cohort of engaged users and get the most out of them. We ran parent surveys in various childcare centres and Neil was able to get answers to our questions and also recruit parents for future testing. Amazing!”
The image is a circular portrait of a person with a beard and short hair, set against an indoor background with framed artwork visible.
Peter Harris
Product Owner - Qikkids

Testimonials

Kind words from colleagues and customers

“Neil's warm and enthusiastic approach to collaboration makes stakeholder workshop sessions and user testing alike feel effortless and comfortable, and you always leave the room knowing that your needs have been considered.”
The image is a circular black-and-white portrait of a person smiling, wearing glasses, set against a blurred outdoor background.
Nick Simpson
Head of UX - Airteam
“Neil can build a cohort of engaged users and get the most out of them. We ran parent surveys in various childcare centres and Neil was able to get answers to our questions and also recruit parents for future testing. Amazing!”
The image is a circular portrait of a person with a beard and short hair, set against an indoor background with framed artwork visible.
Peter Harris
Product Owner - Qikkids
“Neil has the rare mixture of being able to think big picture design but also practice pragmatism for the immediate needs.”
The image is a circular portrait of a person with long hair, smiling, and wearing a white top, set against a plain background.
Suyin Kee
Product Owner - Innowell
“I had complete peace of mind and could fully concentrate on my business.”
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Aram Rahimpour
Founder - Aram Aesthetics

Contact

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Meet your design expert

With 10 years of experience, Neil has collaborated with clients ranging from startups to global brands, enhancing their products and experiences. Before his design career, he served as a critical care cardiac nurse, which enriches his style to design with a unique blend of clinical precision and an empathetic approach.

Neil Estandarte

Founder and Web Design Expert
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